PRIVACY POLICY

Sonotel Hotels & Resorts Private Limited (“SHRPL”) – Privacy Policy

At SHRPL, we endeavour to provide our guests outstanding services and experiences in our hotels at Dhanbad. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, banquets, etc. and our website, or other products and services or when you fill up a form and become member of our loyalty programs. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.

It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

 

 

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

 

1. DEFINITIONS

 

In this Privacy Notice, the following definitions are used:

 

DATA

 

Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) about you, which we collect, receive or otherwise process in connection with your use of our stores, website and/or mobile application.

 

COOKIES

 

When you visit or use specific elements of our website, our servers may store a small text file called a cookie on your device. A website can typically remember your actions or preferences for a predetermined amount of time with the use of cookies.

 

DATA PROTECTION LAWS

 

Any laws that apply and are currently in place and have to do with the processing of data.

 

PARTNERS

 

A few carefully chosen third parties (Sonotel Entities) with whom we have agreements for the purposes of the businesses covered by this privacy notice.

 

SERVICE COMPANIES

 

Includes organizations that perform services for and to whom we may share your Data in accordance with a documented agreement for a specific reason.

 

USER OR YOU

 

The natural person who accesses our services or websites.

 

Sonotel Hotels & Resorts Private Limited (“SHRPL”), a company incorporated in India whose registered office is at 5^th Floor Ozone Galleria Mall, Saraidhela-Dhanbad Jharkhand – 828127

 

 

 

2. WHAT DATA DO WE GATHER ABOUT YOU?

 

Sonotel Hotels & Resorts Private Limited gathers data for several reasons that are outlined in this privacy notice.

 

Without limitation, the following categories are included in this data:

 

(a) Contact information, including first and last name, email address, postal code, nation, phone number, and other such information.

 

(b) Financial data, including information about payment methods, transactions, transaction histories, preferences, methods of payment, modes of payment, spending patterns or trends, and other comparable information.

 

Technical data: usage of websites and devices; Internet Protocol (IP) addresses; and similar data gathered automatically through the use of cookies, pixels, and related technologies. This could also include the data required by law enforcement.

 

(c) Product and service information: When you request products and/or services directly from us or take part in marketing initiatives, we may collect your account membership number, registration information, and program-specific information.

 

(d) Your reviews, comments, and viewpoints on our services, programmes, and products.

 

(e) Information on your loyalty programme membership, account information, profile or login information, and any frequent flyer or partner programme affiliation.

 

(f) Transaction information, including the date of the transaction, the amount involved, previous transactions, and other relevant information;

 

(g) Other information, which may include special category personal data, such as age, sex, date of birth, marital status, country of citizenship, information about government-issued identification documents, occupation, ethnicity, religion, past travels, or any other personal data provided in survey or questionnaire responses.

 

 

 

 

 

3. DATA COLLECTION METHODS

 

We gather data in the manner listed below:

 

• Information You Provide to Us:We receive and keep any data you enter on our website provide to us in any other way (e.g., at hotels, and malls). For further details, please see the part below labelled “Data Shared by You.”

 

• Automatic Information We Collect: When you interact with us, we automatically collect some types of information through “cookies,” “pixels,” and other similar technologies. For more information, please see the section below labelled “Data That is Collected Automatically.”

 

• Email communications: When you open an email from us or click on a link inside it, we frequently get confirmation (if your device has such capabilities). By clicking the unsubscribe link in every marketing email, you can decide not to receive emails from us.

 

• Automatic Information We Collect from Other Websites:When you engage with third-party websites that make use of our technology or with whom we have a formal arrangement, we acquire and retain certain types of information.

 

• Information from Other Sources: There is a chance that we will get information from other sources. When you let a third-party website communicate directly with our website to send or receive information about you, is one instance of this. In that situation, we might get data allowing us to locate your account on that website.

 

• Information Previously Provided: If any Entity has previously received any information from you and is allowed to share it with another party, it will share such information with us. The Sonotel Hotel Entity will only share sensitive personal information or special category personal data with us if you give your permission to do so.

 

Regarding the way we gather and utilise your data, you have alternatives. You might want to view, modify, or delete your Data via our website for instance. You have the option to refuse providing Data when prompted. Please refer to the “Your Rights and Choices” section below for further details.

 

4. DATA SHARED BY YOU

 

Sonotel Hotels & Resorts Private Limited may obtain your Data in a variety of ways based on how you interact with our website. For illustration:

 

• When you sign up with us to receive our goods and/or services;

 

• If you make a purchase from us or attempt to make a purchase at one of our locations using our website;

 

• When you respond to surveys we or our agents have conducted;

 

• When you choose to receive communications from us, including promotional offers;

 

• From the data collected during your visit to our websites;

 

 

 

 

5. DATA THAT IS AUTOMATICALLY COLLECTED

 

(a) When you use or visit our website, we automatically collect some information. By using this data, we can enhance our content and navigation. Your IP address is among the data automatically gathered.

 

(b) IP addresses, operating system information, browsing information, device information, and language settings are all collected by our site servers or affiliates that offer analytics and performance enhancement services. The number of visits, typical time spent on the site, pages visited, and comparable data are all aggregated using this data. Sonotel Hotel makes use of this data to monitor site usage, increase the operation of our website assure safety and security, and improve content.

 

(c) Depending on your browser’s settings, we might automatically collect your Data via Cookies, pixels, and other similar technologies. Please refer to the section below labelled “Cookies, Pixels, and Similar Technologies” for more information about cookies.

 

6. OUR USE OF DATA

 

Data collected by us may be used by us for the following reasons:

 

• Carry out our obligations arising from any contract entered into between you and us;

 

• Provide products and/or services and communicate with you about products and/or services offered by us;

 

• Enable Sonotel Hotel Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;

 

• Process, disclose, transmit, and/or share the Data with Sonotel Entities, and other third parties which have business or contractual dealings with us;

 

• Provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website;

 

• Operate, evaluate and improve our business and website;

 

• Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;

 

• Provide privileges and benefits to you, marketing and promotional campaigns based on your profile;

 

• In connection with loyalty programs owned and operated by us;

 

• Communicate with you (including responding to your requests, questions, feedback, claims, or disputes) and customize and improve our services;

 

• Enforce the terms of use of our website;

 

• Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

 

• Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law;

 

Where required under relevant Data Protection Laws, we may need to ensure that there is a legal basis to justify our processing of your Data. There are several different ways that we are lawfully able to process your Data. We have set these out below.

 

• Where processing your Data is necessary for us to carry out our obligations arising from any contracts entered into between you and us: If you enter into a contract with us in relation to any of our product or service offerings, we may process certain Data about you in order to perform our obligations under this contract, including to enable us to communicate with you about such products and/or services and to process your payment transactions.

 

• Where processing your personal information is within our legitimate interests: We can process certain Data where it is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of yours which require protection of your Data. The ways in which we may process your Data for the purposes of our legitimate interests include:

 

• Enforcing the terms of use of our website;

 

• Generating aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;

 

• Improving our website and ensuring that they run smoothly;

 

• Providing you with offers, personalized services and recommendations and improving your experience on our website;

 

• Protecting against, and preventing, fraud, illegal activity, harm, financial loss and other legal or information security risks;

 

• Providing offers, privileges and benefits to you, marketing and promotional campaigns based on your profile;

 

• Communicating with you (including responding to your requests, questions, feedback, claims or disputes) and customising and improving our services;

 

• Operating, evaluating and improving our business;

 

• Enabling Sonotel Hotel Entities and Partners to offer their products and/or services and to communicate with you about such products and/or services;

 

• In connection with loyalty programs owned and operated by us and

 

• Processing, disclosing, transmitting, and/or sharing the Data with Sonotel Hotel Entities, and other third parties which have business or contractual dealings with us;

 

• Where you give us your opt-in consent to process your personal information: In certain circumstances, where required under relevant Data Protection Laws, we will seek to obtain your consent before we undertake certain processing activities with your Data.

 

Where required under relevant Data Protection Laws (e.g. under direct marketing legislation), we will obtain your opt-in consent prior to sharing your Data with third parties and carrying out certain marketing activities (unless we are permitted by relevant Data Protection Laws to contact you without your opt-in consent in relation to goods and services which are similar to those which you have already purchased, used or interacted with).

 

You have the right to withdraw your consent to these activities. You can do so at any time, and details of how to do so can be found in the section below, titled “Your Rights and Choices”.

 

• Where processing your personal information is necessary for our compliance with a legal obligation:In certain circumstances, we may disclose your Data for the purposes of compliance with a legal obligation (for example, to comply with a law, regulation or compulsory legal request). We do not think that any of the above activities prejudice you in any way. However, you do have the right to object to us processing your personal information in certain circumstances. If you would like to know more about these circumstances and how to object to our processing activities, please see the section below, titled “Your Rights and Choices”.

 

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your Data.

 

Further, where required under relevant Data Protection Laws, we will only process special category personal data’ (as defined under Data Protection Laws) if there is a valid legal basis, which might involve obtaining your explicit consent.

 

Where we use or share your Data on behalf of another entity (i.e., the controller) as part of our services offered to that entity, we do so under the instructions of that entity and that entity is responsible for ensuring that there is a legal basis for us to use or share your Data on its behalf (if such legal basis is required under relevant Data Protection Laws).

 

7. MINORS

 

Our website does not offer products or services for use by minors. If you are under 18, you may use our website only with the involvement of a parent or guardian.

 

 

 

 

 

8. SHARING OF DATA

 

We may share your Data in the following ways (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity in accordance with our obligations under our agreement with that entity):

 

• Partners: We may make available to services, products, or applications provided by Partners for use on or through our website. If you choose to use such services, products or applications, Data related to these uses may be shared with such a Partner.

 

Such Partners use your Data for the purposes of providing their own products or services to you. Their use of your Data is subject to their own privacy policies. For further information on how these Partners process your Data, please refer to their privacy policies.

 

• Sonotel Hotel Entities: We may share your Data with Sonotel Hotel Entities for them to make their products, services and /or applications available to you, to assist them in reaching out to you in relation to their programs or campaigns and to process your queries and requests. We may also share your Data with the Sonotel Hotel Entities as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business. Their use of your Data is subject to their own privacy policies. For further information on how these Entities process your Data, please review their privacy policies

 

• Sonotel Consumer Platform:Your Data may be shared with Sonotel Hotel Entities and other participating entities on the Sonotel Consumer Platform for the purposes of enrolment, offering you products, services and benefits. Accordingly, we may share your Data with other Entities, Partners and Service Providers.

 

 

• Service Providers: We may share your Data with Service Providers who may, in the course of providing their respective services, receive and process Data. Examples include storing and analysing data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your Data for profiling, user analysis, and payment processing.

 

These Service Providers will be required to only process Data in accordance with our instructions. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures.

 

• When SONOTEL HOTEL acts as a Service Provider:We may process and share your Data with Sonotel Hotel Entities and Partners when we act as a service provider to such Entities and Partners. In this case, for the purposes of relevant Data Protection Laws, we act as a processor of the Data on behalf of, and under the instructions of, the relevant Sonotel Hotel Entity or Partner (i.e. the controller).

 

• Protecting SONOTEL HOTEL:We may release Data when we believe that disclosure is reasonably necessary (a) to comply with a law, regulation, or compulsory legal request; (b) to protect Sonotel Hotel or a Sonotel Hotel Entity’s intellectual property right; (c) to protect Sonotel Hotel against harm or financial loss; (d) when we believe disclosure is necessary to protect individuals’ vital interests, or (e) in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies and organizations for fraud protection, risk management and dispute resolution.

 

• Business Transfers:As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transactions.

 

• Third Parties: We may also share your Data with other third parties where:

 

1. You request or authorize us to do so;

 

1. We need to comply with applicable law or respond to valid legal process; or

 

1. We need to operate and maintain the security of our website including preventing or stopping an attack on our computer systems or networks.

 

The sharing of your Data will be in line with the processes set out in this Privacy Notice.

 

Please note that Sonotel Hotel Entities and Partners may have privacy practices that differ from those of Sonotel Hotel. The use of your Data will be governed by their privacy statements when you provide Data on their websites.

 

 

9. SECURE DATA MANAGEMENT

 

We will take administrative and technical precautions to protect your Data, and we store your Data on secure servers. Measures to address any suspected data breach are included in the technical and organisational measures. Please alert us by email as soon as you detect

any abuse, loss, or unauthorised access to your Data.

 

10. DATA RETENTION

 

SONOTEL HOTEL retains Data for as long as it is required to use our products and/or services, to provide access to and use our website, or for other vital functions like abiding by our legal obligations, resolving disputes, and enforcing our agreements, as well as for as long as processing and retaining your Data is required for our legitimate interests. Actual retention times can vary greatly because these requirements can change for various data types and uses.

 

Your Data may continue to exist on backup or archive media for audit, legal, tax, or regulatory purposes even after we delete it, including as a result of the exercise of your right under Clause 12 below.

 

11. DATA STORAGE PLACES

 

We might send your Data to people or organizations in India, where our main office is, as well as other nations. These nations might not follow the same data protection regulations as the nation where you first gave the information. We will protect your data as outlined in this privacy notice, as communicated to you at the time of data collection, or as outlined in our program-specific privacy notice if we transmit your data to another country.

 

If the GDPR or the United Kingdom’s interpretation of the GDPR applies to how we process your data, we will only do so in accordance with applicable data protection laws and only if the method of transfer offers sufficient protections for your data, such as

 

• By way of a data transfer agreement incorporating the current relevant standard contractual clauses adopted in the European Economic Area/United Kingdom; or

 

• By transferring your Data to a country where there has been a finding of adequacy by the European Commission in respect of that country’s levels of data protection via its legislation; or

 

• Where it is necessary for the conclusion or performance of a contract between us and a third party and the transfer are in your interests for the purposes of that contract; or

 

• Where you have consented to the data transfer.

 

12. YOUR RIGHTS AND CHOICES

 

Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you. To get in touch with us about any of your rights under Data Protection Laws, please use the contact details set in the section below, titled “Contact”.  We will seek to deal with your request without undue delay, and in any event, within any time limits provided for in Data Protection Laws (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise. Where we are legally permitted to do so, we may refuse your request.

 

You may be entitled to the following rights in relation to your Data:

 

1. Right to Confirmation and Access– You may ask us to confirm what Data we hold about you at any time, and request us to modify, update or delete such Data. You may also request a copy of the Data we hold about you.

 

1. Right to Rectification– You have the right to request that we rectify any inaccurate or incomplete Data that we hold about you, including by means of providing a supplementary statement.

 

1. Right to be Erasure– You have the right to request that we “erase” your Data in certain circumstances.

 

1. Right to Restrict Our Use of your Data– You have the right to request that we restrict our processing of your Data in certain circumstances, for example if you dispute the accuracy of the Data that we hold about you or you object to our processing of your Data (including where we process your Data for our legitimate interests, where permitted under applicable law).

 

1. Right to Object –This right enables you to object to us processing your Data where we do so for certain reasons.

 

1. Right to Data Portability– You have the right to request that we transfer your Data to another third party. This right of data portability only applies to certain types of Data.

 

1. Right to Withdraw Consent– Where we have obtained your consent to process your Data for certain activities, you may withdraw this consent at any time and we will cease to carry out that activity that you previously consented to unless we consider that there is an alternative legal basis to justify our continued processing of your Data for this purpose.

 

1. Right to File Complaints– You have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

 

 

To get in touch with us about these rights, or for more information about managing your Data and promotional communications, please use the contact details set out in the section below, titled “Contact”.

 

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

 

13. PROCESSING YOUR DATA

 

We take steps to ensure that your Data is processed according to the provisions of this Privacy Notice and the requirements of applicable law.

 

To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Sonotel Hotel Entities, Partners and Service Providers whom we share your Data with.

 

14. SEVERABILITY

 

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

 

15. COOKIES, PIXELS AND SIMILAR TECHNOLOGIES

 

Our website may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device.  We also use pixels and similar technologies to analyse traffic on our website to improve your experience of using them.

 

When you first visit our website, you will be presented with a pop-up screen informing you of our use of Cookies and asking you to provide your consent for such use. The pop-up screen may not reappear for all your subsequent visits to our website but you may adjust your web browser software if you do not wish to receive Cookies or web beacons, but this may prevent you from taking advantage of some of the features of our website. Please refer to your browser instructions or help pages to learn more about these functions.

 

16. CHANGES TO THIS PRIVACY NOTICE

 

Our business changes constantly and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

17. HOW TO CONTACT US

 

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by emailing us at reservations@sonotelhotels.com. You may contact us for information on Service Providers, Partners, and Sonotel Hotel Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

 

Address and Contact Details

Ozone Galleria, Floor 5, Saraidhela Dhanbad- 828127 Jharkhand

Email – reservations@sonotelhotels.com | Mobile Number – 9234423828 / 9234423831